Purchases

Refunds

SceneCap Pro is a one-time App Store purchase. Apple processes the payment and decides refund eligibility under its policies and applicable law.

Updated: August 8, 2026

Request a refund

1. Go to reportaproblem.apple.com.
2. Sign in with the Apple Account used to purchase SceneCap Pro.
3. Choose the refund request option, select SceneCap Pro, and submit the reason requested by Apple.

If the purchase is not listed or the request page is unavailable, contact Apple billing support. SceneCap does not receive your payment-card details and cannot approve, reject, or directly issue an App Store refund.

What happens to Pro

If Apple refunds or revokes the transaction, StoreKit reports a revocation. After SceneCap verifies that status, Pro features are disabled while Free recording and tiny/base local transcription remain available. A Mac that is offline may temporarily retain a previously verified cached entitlement until the next successful StoreKit refresh.

Restore is not a refund

Restore Purchases asks Apple to synchronize an existing eligible purchase; it does not create a charge or request a refund. Use it after reinstalling SceneCap or moving to another eligible Mac.

Cloud AI costs

OpenAI, Anthropic, and Google Gemini usage is billed by those providers under your own account and is not part of the SceneCap Pro purchase. Contact the relevant provider about its charges or refunds.