Help center

SceneCap Support

Find the fastest route for recording problems, purchase restoration, refunds, privacy, and deletion.

Report a bug

Open a public GitHub issue. Do not include recordings, transcripts, API keys, private paths, or confidential logs.

Open GitHub Issues

Product feedback

Share workflow feedback through the project owner's public Threads profile.

Contact on Threads

Before reporting a recording problem

  1. Confirm macOS Screen Recording permission is enabled for SceneCap.
  2. If microphone audio is needed, confirm microphone permission and the selected input device.
  3. Check free disk space and verify the selected save folder is accessible.
  4. Try a short recording and note the SceneCap version, macOS version, recording mode, and whether system audio or microphone was requested.

You can export one hour of diagnostic logs from Settings → Data Controls. Review the file and remove anything sensitive before sharing it.

Purchase help

Use Restore Purchases in SceneCap while signed in to the Apple Account that bought Pro. SceneCap cannot grant Pro from an unverified transaction. If StoreKit is temporarily unavailable, Free recording remains usable. For refund requests, follow the refund instructions.

Privacy and deletion

Read the Privacy Policy or follow the data deletion guide. SceneCap has no app account to close. Local recordings and AI metadata remain under your control on the Mac.

Security reports

Do not post an exploitable security issue or private user data in a public issue. A private security-reporting email or advisory workflow has not yet been published.

Commercial launch requirement: publish a monitored support/privacy email, expected response window, and private security disclosure channel before paid public launch.